CLIENT AGREEMENT-
Rejuvenate Lymphatics Therapy.

We appreciate that you’ve chosen us for your massage and bodywork needs.

To provide the best service possible to our clients we have implemented the following policies.

Cancellation Policy

We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests.

Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time.

This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need.

For this reason, you will be charged 100% of the service fee for each session that is missed. During this period I appreciate the impact of Covid 19 and understand that last minute cancellations may be unavoidable. In this time I will not charge for late cancellations due to the onset of symptoms or requirements for quarantine/self isolation. I still encourage you to let me know AS SOON AS POSSIBLE when you cannot attend.

I also reserve the right to charge on booking for future appointments so that appropriate fees may be charged if a late cancellation does occur.

I understand that emergencies can arise and illnesses do occur at inopportune times not only for the client but for the therapist.

I will do our best to give advanced notice if I need to cancel for any reason beyond my control and ask you to do the same.

Late Arrival Policy

All new clients, I request that you arrive 5-10 minutes prior to your scheduled appointment time to allow time to fill out any additional required paperwork as well as answer any intake questions.

I understand that issues can arise that may cause you to be late for your appointment. However, I ask that you call to inform me if this ever occurs so I can do our best to accommodate you.

Appointment times are reserved for each client, so often times I cannot exceed that reserved time without making the next client late.

For this reason, arriving late for your appointment time may result in loss of time from your session which still ends at the scheduled time.

Full service fees will be charged even when sessions are shortened due to late arrival.

In return I will do our best to be on time, and if I am unable to do so I will add time to your session to make up for my late arrival or adjust the service charge accordingly.

By booking an appointment, you agree you have read my terms and conditions of booking documents and on my website and to abide by these policies.